FAQ

• The headphones are compatible with iOS and Android systems, and only support audio jacks that follow the CTIA standard.

• Some functions may be different, based on the original software loaded on your device. If this is the case, see your device’s instruction manual for details.

• The tips are probably the wrong size for your ear canals. We’ve provided additional tips in different sizes along with the headphones. Try different sizes until you find the best fitting tips. The goal is to achieve a snug-fitting seal.

• For the best audio performance, use high fidelity lossless music files (> 20 MB per song). Lossless music formats include APE and FLAC.

• Your device may not have proper shielding, which causes interference and creates abnormal sounds. Try using another device that has proper shielding.
It is important to note that such static discharges are natural and do not indicate that one's headphones/earphones are defective. Static can come from the friction of you walking around or certain materials rubbing together.

• Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions. We recommend that you use the music/video player apps that your device has originally provided.

• In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

• Make sure the 3.5 audio jack is not bent and fully plugged in
Earwax can build up on the mesh screen of the earbuds. To clean the earbuds: remove the silicone or foam tips, use hydrogen peroxide and apply it to the earbud with a cotton swab dabbing on the mesh screen, repeat as necessary to remove excess wax.

• To turn on: Press the power/play button until you see the red and blue LED indicator flash. If already on/in your ears, you will hear a voice that says ""1MORE"" when turned on successfully.

Make sure your headphones are charged. If not, please charge them for at least 30 minutes.

• The tips are probably the wrong size for your ear canals. We’ve provided additional tips in different sizes along with the headphones. Try different sizes until you find the best fitting tips. The goal is to achieve a snug-fitting seal.

• Make sure that your headphones are not connected to other devices, and that your device is not connected to other Bluetooth devices.

• To clear pairing history: press and hold both the Vol+ and Vol- buttons simultaneously for 5 seconds. Your headphones’ pairing history will be cleared and will automatically enter the “discoverable” mode.

• To pair your device:
1.Press and hold the play button for 3 seconds to turn on ""discoverable"" mode. The LED will be flashing alternatively with red and blue lights. You will also hear a voice when wearing the headphones that says ""pairing"". Both of these options will tell you that you are now in ""discoverable"" mode.

2.Go to Bluetooth settings on your device
3.Select headphones from the list of discovered Bluetooth devices.

• After pairing successfully, verify in the Bluetooth settings that the headset is selected for media streaming.

• After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the “Phone Audio” option is on.

• Make sure the distance between your headphones and the paired device doesn't exceed 33 ft.

• Avoid placing objects that can block radio signals between headphone and pair devices (walls, doors, and windows.)

• High concentration of WiFi, computers, and microwave ovens can create interference. Try moving away from other sources of wireless signal.

• Make sure your headphones and connected device have enough battery power.

• Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions.

• In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

• The dongle is causing malfunctions.

We have personally run into this problem occasionally when testing ourselves. We found that by following these steps it seemed to resolve any malfunctions going on with inline controls while using dongle:

1.Quit whatever music player or app you are currently using.
2.Unplug headphones from dongle.
3.Unplug dongle from phone.
4.Plug back in dongle and headphones, re-open music app.
5.If this does not solve the issue, repeat steps 1-3 then restart iPhone.
6.If this still does not solve anything, contact Apple and get your dongle replaced.

• You can also test if your dongle is the one causing problems by trying different headphones with your dongle, if those don’t work as well the dongle is defective.

• Spotify: compatible

• w/ dongle: compatible

• SoundCloud: compatible

• w/ dongle: compatible

Apple Music: compatible

• w/ dongle: compatible

Tidal: compatible

• w/ dongle: compatible

• Pandora: compatible

• w/ dongle: compatible

• Our products are only compatible with iOS and Android Operating Systems, not OS X.

• As of now, none of our inline controls are compatible with PCs, we are working on getting this issue resolved.