Versand
Shipping & Delivery
UK & Europe Delivery – 1MORE UK
Christmas Delivery Cut-Off
Last order for Christmas delivery in the UK:
22 December – 15:00 (UK Time)
UK Delivery Options
Free Next-Day Delivery
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Orders over £100
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Delivery within 1–2 working days
Standard Delivery
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Orders under £100
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Delivery within 2–3 working days
Royal Mail 24-Hour Tracked Service
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UK delivery via Royal Mail
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Please allow 1–2 working days for dispatch after order confirmation.
Express Next-Day Delivery
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Available via Royal Mail Express
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Orders are dispatched within 1–2 working days after confirmation.
Europe & International Delivery
International Tracked & Signed Delivery (Europe)
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Estimated delivery: 5–7 working days
International courier options may include:
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Royal Mail
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FedEx
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UPS
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DHL
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Parcelforce
Delivery time depends on the courier service selected and destination country.
Dispatch Time
Orders are usually dispatched within 1–2 working days after order confirmation.
Working days are Monday–Friday, excluding weekends and public holidays.
Orders placed on weekends or holidays will be processed the next working day.
Example:
A next-day delivery order placed on Saturday will be processed on Monday and delivered on Tuesday.
Order Security
For security purposes, if the delivery address differs from the billing address, our security team may contact you.
In some cases, we may request:
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Proof of identity
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Address verification
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Payment confirmation
All information requested for verification purposes will be used only for security checks.
Delivery Address
Orders will be delivered to the address provided during checkout.
Customers must ensure the delivery details are correct. If an order is returned to us due to:
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Incorrect address
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Refused delivery
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Failed delivery attempts
A £10.99 postage fee may be deducted to cover shipping costs.
Failed Delivery Attempts
If a delivery attempt fails:
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The courier may leave a calling card with instructions.
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Customers must contact the courier to arrange redelivery or collection.
If the parcel is not collected or redelivery is not arranged, it may be returned to 1MORE UK, and redelivery charges may apply.
Late Deliveries
Occasionally, deliveries may be delayed due to courier issues, weather conditions, or other unforeseen circumstances.
If your parcel is delayed beyond the estimated delivery time, please contact our customer support team so we can investigate.
Lost Parcels
If you believe your parcel has been lost, please notify us within 2 days of the expected delivery date.
We will open an investigation with the courier. This process may take 1–3 weeks, depending on the courier.
If the parcel is confirmed lost, we will either:
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Send a replacement item, or
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Issue a full refund
Damaged Parcels
If your parcel arrives damaged:
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Note the damage on the courier’s delivery note.
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Contact us within 48 hours of delivery.
Failure to report damage within this timeframe may prevent us from opening a claim with the courier.
Customs & Import Duties (International Orders)
For international deliveries, customers are responsible for:
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Import duties
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Customs fees
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Local taxes
If a parcel is returned due to unpaid customs charges, shipping costs and return fees may be deducted from the refund.
Order Changes or Cancellation
Orders can be changed or cancelled before 13:00 (UK time) on the same working day.
After this time, orders may already be processed and cannot be modified or cancelled.
Tracking
Tracking details will be sent via email once your order has been dispatched.
If you have any questions regarding delivery, please contact us: