Help Center

After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the “Media Audio” option is on.

After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the “Phone Audio” option is on.

Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions. 

In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

• The headphones are compatible with iOS and Android systems, and only support audio jacks that follow the CTIA standard. 

• Some functions may be different, based on the original software loaded on your device. If this is the case, see your device’s instruction manual for details.