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TERMS & CONDITION

Here at 1MORE UK, we believe in bringing you the latest technology before anybody else, the products we sell are tailored to make your life easier, more entertained and more organised, most importantly, we will make sure have the technology in your hands first.

We believe in honest customer service and efficient purchase and delivery processes; we aim to ensure that in choosing 1MORE UK you will receive the best possible all-round purchase experience and, on the occasions, that something may go wrong we feel our support and experience will be sufficient to resolve even the biggest of issues with minimal inconvenience. Choosing 1MORE UK for your technology needs will be a choice that you will not regret.


Our Details

1MORE UK is owned and operated by Extropy Trading Limited

Company number 14031889  VAT GB 446 9301 81

Email us info@1moreuk.com 

1MORE UK will deal with your inquiries most effectively through email. This allows 1MORE UK to document all correspondence and should be your first point of contact.

The 1MORE UK customer care team operates 5 days a week (Mon-Friday) from 9 am – 5 pm GMT Except Public Holidays & Bank Holidays

The following information is an agreement applicable to all customers of www.1moreuk.co.uk between those who obtain services and products sold upon www.1moreuk.co.uk and 1MORE UK (www.1moreuk.co.uk). Terms and Conditions will be applicable to all whom visit www.1moreuk.co.uk and/or make a valid purchase upon the website .

Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.

1More UK Term & Condition is only for website www.1moreuk.co.uk purchases not applicable for Any other online Platforms .Purchases from other online platforms kindly contact Marketplaces Directly if you purchased from them  ( Amazon /eBay & on-buy ) for the refunds and replacement as they responsible for the transaction between buyer and the seller on their platform.

1. 1MORE UK CONTRACT OF SALE

The Contract of Sale is formed between 1MORE UK and You (The Customer) upon completing and submitting the electronic order form through our website or any orders placed on the phone, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from 1MORE UK. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail or once an SMS containing the same information is sent to you, on some occasions it may be the case that completion is when the goods you ordered are dispatched, whichever scenario happens first.

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods upon the same order which we have not confirmed in the dispatch confirmation email that has not been dispatched to you do not form part of the binding contract between you and 1More UK .

1.2 Age-Related Sales

All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the cardholder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.

1.3 Unauthorised Sales

1MORE UK will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holder’s permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.

1.4 PLACING AN ORDER WITH 1MORE UK – PURCHASE FULFILMENT

All sales will be commenced directly through the 1moreuk.co.uk website, this site is the only valid location where authorised sales by 1MORE UK  will be commenced and the goods and services provided by 1MORE UK  will be shown only upon this website.

www.1moreuk.co.uk will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturer's standard specifications; 1MORE UK will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.

All our items are catalog, security tags and serial numbers are noted in our system before they dispatch and all returns item should match are security tag and if not we take as a fraudulent returns and will return to customer on their own expense.

All products will have a clear and concise indication of stock; 1MORE UK reserves the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.

By placing an order with 1MORE UK you are indicating that you have read and agreed to the website's terms and conditions and have the capacity and authorisation to make the said order.

All customers of 1MORE UK will be required to make an account in order to proceed with a purchase of goods from our website.

Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.

2.1 Order Security

If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases, we will require further security information and identification to be provided by the customer who will need to email the required information to our security team.

1MORE UK will at times request further information* to validate a purchase, this information will be assessed by our expert security team and then destroyed.

1MORE UK is governed by its own discretion and 1MORE UK reserves the right to decline an order at any point during the order process.

*Further information will be defined by each individual order and may vary

1MORE UK will require at times a form of ID to validate customer address and payment details, at times 1MORE UK will require the customer to contact their payment issuer for further information.

2.2 Payment Methods

1MORE UK currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and 1MORE UK will withhold the right to take full payment for the goods ordered at any point during the order process.

The available payment methods are as follows:

  • Debit Card/ Credit Card (Amex, Visa, Visa Debit, Visa Electron, Maestro, MasterCard)
  • PayPal payments will be processed in Sterling GBP (£) and the applicable conversation rate is required to be paid by the customer.
2.3 DELIVERY

    1MORE UK will always strive to meet your delivery requirements; we use a wide range of respected courier services and can deliver to most locations without any problems.

    The courier services we use are as follows –

    • DPD – We use this service for both UK and EU deliveries – Full tracking is available and for UK deliveries an *SMS along with an email with tracking is always supplied.
    • Royal Mail – We use Royal Mail services for both UK shipments and International Packages. This service can be selected by international customers whilst it is also our preferred service for deliveries to Northern Ireland, the Channel Islands and low-value UK packages.
    • FEDEX – This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days.
    • UPS – As per FedEx this is a similar service and provides International customers with a speedy priority delivery service.
    • DHL – This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers received packages within 3-5 days.
    • Parcelforce –We use this service for international shipments to a number of countries.
    • Amazon Logistics UK -We use services for both UK shipments and International Packages for B2B orders.

    All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

    Any purchase made upon a non-working will only be processed on the next available working day. For example A next working day (The UK only) delivery order placed on a Saturday would only be processed on the following Monday for delivery on Tuesday.

    *A valid mobile phone number will need to be supplied for this facility

    3.1 Delivery address

    Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer.

    Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order, both online and on the phone. The parcel will be shipped to the delivery address specifically indicated on the form.

    3.2 Failed Delivery Attempts

    In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case it is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or 1MORE UK customer services of any issues as soon as possible. should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to 1MORE UK where a re delivery fee will be applicable.

    3.3 Late Delivery

    At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or 1MORE UK and the delay extends too long we would expect the Customer to contact 1MORE UK  in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

    Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

    3.4 Loss of the parcel

    Should such a situation arise, 1MORE UK is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:

    In order for 1MORE UK to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation email. beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.

    Should the parcel be declared as lost within the above-mentioned time, 1MORE UK will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible.

    The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and 1MORE UK informs the Customer. In this case, and in accordance with the customer’s wishes, 1MORE UK can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

    In the event of loss, 1MORE UK will send the customer a (P101) Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation and/or GPS data prove that the item has been delivered successfully to the correct location than this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to inquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case to case basis.

    3.5 Receipt of a Parcel

    When the items are delivered to the Customer, you will be asked to sign for the goods as an acknowledgement of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.

    Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by 1MORE UK. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgement of receipt.

    Any unclaimed parcel that is returned to 1MORE UK can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure the legitimacy of this claim, otherwise 1MORE UK would be unable to take any further action?

    3.6 Exports/Customs

    The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.

    The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package.

    The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.

    1MORE UK cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced if the item return undelivered no refund will be issue on postage and subject to further depreciation cost if packages damages during transit.

    1MORE UK will ensure all documents that are required to be provided by 1MORE UK i.e. FCC / C22 Forms will be inclusive with applicable parcels as standard.

    4.1 1MORE UK REFUND AND EXCHANGE POLICY

    We hope that you will be happy with any purchase you make from 1MORE UK However, we understand that at times items may not be as expected and should you wish to return an item for exchange, you may do so within the timescales and conditions outlined below.

    Please note to have full refunds or exchange on our customer support discretion and we require full original packaging otherwise no exchange or refund will be issue respect our product to have fair resolution.

    4.2 1MORE UK Distance Selling Regulations (Not Applicable for B2B Sales)

    All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for a full refund within 60 Calendar days of receipt. To enable this, we require the item to be returned with a proof of purchase, in Brand new unopened condition and in accordance with the 1MORE UK returns policy.

    If you are returning a product, you must confirm your order number or supply proof of purchase in some cases we require pictures of the item what sent before it returns to us for to avoid fraudulent returns.

    If we are unable to verify your proof of purchase, or if you didn’t provide relevant requested information we regret that we will be unable to issue a refund replacement or exchange all returns must be in original packaging with serial number. Your statutory rights are unaffected.

    If you return a used item, or a different item which doesn’t match our security tag ( Serial Number etc ) we reserve the right to refuse a refund / exchange or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected

    For all goods purchased online www.1moreuk.co.uk  and returned (no-faulty) within first 14 days, we would expect all goods to be returned in a new’ ( factory Sealed ) condition and the goods should not be used or opened. This would require product seals, packaging and contents to be intact otherwise Subject to 50% depreciation cost will incurred due to health and hygiene & current COVID-19  item can not sale as new again our return policy doesn’t cover remorse returns all the product comes with disclaimer sticker on the box of item as final reminder of our terms and condition before opening the box.

    A refund of all monies received, including the outbound delivery cost, within 60 days of cancellation of the services contact within 14 days of receiving goods or cancelling the order back will be processed as standard. If you are able to provide proof of return before you receive the goods back, you should receive a refund within 60 working days of sending that proof.

    In the case of unwanted goods,1MORE UK will not cover the cost of the postage fee incurred to return the goods to us also we will deduct our cost postage & packaging (£10.99) if delivery was free at the time of order.

    1MORE UK currently offers economical delivery (£6.99) service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not be returned.

    In the case of faulty goods or incorrect goods returned within 14 days, if you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard £3.99 delivery option which could have been chosen with discretion to our customer support.

    RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure 1MORE UK Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the 1MORE UK Customer Service Team, in writing, prior to return.

    Where goods received are faulty  or as described, customers will have different rights which are covered by the Return under warranty policies.

    It is our responsibility to supply you with the goods that meet your consumer rights.

    This Policy does not affect your legal rights.

    4.3 HOW TO RETURN OR EXCHANGE AN ITEM

    Should you wish to return an item factory sealed, please follow one of the methods below:

    4.4.1 Contact Our Customer Service Team

    The simplest way to arrange a return is to email our Customer Services Team sales@1moreuk.com with first 14 days of the purchased

    4.4.2 Warranty Repair/Replace

    This warranty does not apply to any defect in the goods arising from the below 

    • Fair Wear & Tear
    • Wilful Damage
    • Accidental Damage
    • Liquid Damage
    • Negligence by the Customer or any third party.
    • Usage otherwise than as recommended by the Manufacturer
    • Failure to follow the Manufacturer’s instructions
    • Any alteration or repair carried out without the Manufacturers approval.

    This warranty or guarantee is in addition to your consumer rights.

    All new products sold by 1MORE UK (www.1moreuk.co.uk) will have at least a 1 Year Limited Manufacture warranty Cover  (unless otherwise stated) which is effective from the purchase date. After 14 days please check The full details of the term and what is covered will be with the instruction book with your product or on the manufacturers’ website .

    1MORE UK is a reseller not a manufacture it’s a manufacturer obligation to provide you full warranty cover for their product we can only provide you authorised distributor invoice for warranty claims.


    1MORE UK 
    will not held responsible if the manufacture rejects your warranty claims all our the product comes directly from authorised distributors assigned by manufacture any dispute between buyer and manufacture will be resolve between  themselves 1MORE UK will act as third party reseller and will not held responsible for manufacture actions.

    Unfortunately, from time to time, 1MORE UK products are sold by dealers or internet sites that are not authorised by 1MORE UK. In most cases, products sold by these unauthorised companies were not purchased directly from 1MORE UK.

    1MORE UK products sold by unauthorised dealers are sometimes:

    • Purchased on a "Gray" market from other countries and illegally sold in the UK
    • Counterfeit products not produced by Manufacture
    • Damaged, defective, or previously used products (B-stock)
    • Products stolen from authorised dealers or other sources

    SPOTTING FAKES

    Protect your investment and don’t waste your money. Fake 1MORE UK products aren’t protected by our warranty and often break soon after purchase.

    Here’s how to spot fakes:

    • The price is too good to be true: That’s because it is. Genuine 1MORE UK products are made with high-quality materials and designed to deliver a one-of-a-kind listening experience.
    • The retailer offers low pricing if you buy more than one: Authorised 1MORE UK retailers will never double down on your purchase.
    • The shrink-wrap on the exterior is loose or unprofessional looking: If you get 1MORE UK products in unprofessional packaging, they’re fake.
    • No box, manual or warranty documentation: Auction sites offering products with no box, manual, or warranty documentation are counterfeit.
    • Suspicious Packaging: Cheap, faded, damaged packaging or labelling, strange markings or misspelled words are all sure signs of counterfeits.

    WHAT TO DO IF YOU BUY FAKES

    If you’re suspicious that your 1MORE UK product is not genuine, there are steps you can take to get help.

    • Contact the seller and try to return the 1MORE UK Products for a full refund (don’t give any more personal info to the seller, though).
    • Call your credit card company and ask for an immediate charge back or a reversal of charges.
    • Report the counterfeit seller if you bought the item through a platform or payment service like eBay or PayPal.
    • Monitor your credit card for suspicious activity in the future. Many of these counterfeiters are phishing websites looking to steal personal information.

    Unauthorised dealers may deceive consumers by implying the product is covered by 1MORE UK's warranty policy. Any products sold by unauthorised dealers are not entitled to 1MORE UK warranty coverage. We are using our best efforts to prohibit companies from taking advantage of consumers, but these practices still exist. To ensure quality and warranty on your purchase only buy from 1MORE UK authorised retailers:

    1MORE UK Authorised Retailers

    • www.1moreuk.co.uk
    • Amazon.com
    • onbuy.com 

    4.4.3 1MORE UK Fair Returns Policy

    (Not Applicable for B2B Sales)

    1MORE UK operates a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.

    A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; 1MORE UK requires customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to 1MORE UK without the knowledge or authorisation of the customer services team may be rejected.

    1MORE UK will not take responsibility for any returned items that were not requested by our returns team or not purchased from 1MORE UK,

    4.4.4 Returning Goods to 1MORE UK after 14 Days (FAULTY)

    Here at 1MORE UK, we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a exchange would be available, should your product become defective after 30 days then your product may be covered under the manufacturer’s warranty period  In all cases where the product is returned to 1MORE UK we would always need to assess and confirm the issue where we decided to replace the item and buyers cover return postage cost.

    Should a fault occur within the warranty period (after 30 days) then it would be processed under the manufacturer's limited warranty terms and the buyer will contact the manufacturer directly and pay for returning the product.

    In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process.

    As your point of sale, 1MORE UK would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf.within 14 days of the purchase for faulty item.

    Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way.

    Within 14 days 1MORE UK, providing this is within the warranty period and the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.

    All returned goods will be dealt with by 1MORE UK Customer Services at their discretion and will be dealt with accordingly; 1MORE UK will require all contents to be returned and to be in a good to new condition and in original packaging in the event that Replacement has been agreed by a member of 1MORE UK Customer Services. This must always be agreed prior to return.

    If the item has been returned to 1MORE UK directly then a return would be rejected or subject to associated charges should the item show any signs of the following –

    • Changes to the manufacturer standard settings.
    • Attempts to tamper with manufacturer fixings or seals or software.
    • Manufacturer content (Software) has been removed/deleted.
    • The issues with the device are not covered by the manufacturer’s warranty.
    • Original Packaging missing where we can not able find serial numbers to establish sold by us .
    • buyer refused to provide additional information such as item pictures for identification for security tag clearance.

    If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturer’s warranty.1MORE UK would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or 1MORE UK for this and future repair work.

    This policy does not affect your statutory rights.

    4.4.5 Returning Goods to 1MORE UK after 14 Days (NON-FAULTY)

    Here at 1MORE UK, we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances and issue partial refunds.

    Contact us directly to discuss your return further. – Sales@1moreuk.com

    Item Price will be refunded only not the postage discretion of customer support team.

    Please do note that in certain cases this will involve a fees being applied for this service

    This policy does not affect your statutory rights.

    4.4.6 RETURN CHARGES

    In cases where your return is outside of the manufacturer’s warranty terms a charge may be applicable for the repair and/or the return of the Handset, these charges are variable and dependant on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to 1MORE UK as well as the value of 1MORE UK shipping the item back to the customer.

    Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7-day rejection period, should the repair and cost not be agreed within 7 days of the repair quote 1MORE UK will ensure the item is returned to the customer with the aforementioned charges being applicable.

    Any repairs carried out on the item without the knowledge or authorisation of 1MORE UK and the manufacturer will immediately void the warranty you hold upon the product.

    In cases where items are returned and no fault is found, there will be a charge for the assessment £45 and the return of the non-faulty item, this charge will be at the discretion of our returns team.

    DISPUTED CHARGES – Where due care has not been taken with the item and a repair fee is required, a charge may be applied based upon 1MORE UK Customer Services and the manufacturer's assessment. Should the customer disagree with this assessment then it may be possible to have an independent service centre assess your return. Should the outcome of this assessment be the same as the manufacturer then all associated charges will be forwarded to the customer? Refusal to make payment for these charges within 14 days may result in the manufacturer disposing of your item.

    RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure 1MORE UK Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the 1MORE UK Customer Service Team, in writing, prior to return.

    4.5 INTERNATIONAL RETURNS

    All 1MORE UK goods are covered by manufacturer warranty. If in the unlikely event your goods develop a fault please contact your countries product support centre first. Please see the bottom of this page for all contact details. However, if no support is offered then the goods must be returned to 1MORE UK within the warranty period at the customer's cost. We will cover the cost of returning the item to us only if the item is faulty upon receipt by the customer.

    NOTE: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed £4.99 ( Royal Mail 48 Tracked Delivery)

    4.6 REFUNDS ON RETURNED GOODS

    (Not Applicable for B2B Sales)

    When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item should remain in the same condition as you received or subject to depreciation cost along with delivery cost deduction from the original price you paid. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.

    Should you wish to return an item, please follow one of the methods below:

    CONTACTING OUR CUSTOMER SERVICES TEAM

    The simplest way to arrange a return is to email our Customer Services team via the contact us form

    4.7 RETURNING GOODS TO 1MORE UK liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent to 1MORE UK are sent using a recorded and insured form of postage; Any loss physical/financial will not be covered by 1MORE UK

    Items damaged in transit en route to 1MORE UK will be the customer’s responsibility and all claim requirements will be upon the Sender/Customer

    5.1 Creation of an Account

    In the event that an account is required we advise that all corporate customers contact our accounts team directly using the email info@1moreuk.com

    The 1MORE UK accounts team will then inform you of what action is required should it be possible to create an account for you. All corporate account holders will agree with the 1MORE UK terms and conditions when an account is created.

    All accounts will be created upon the evaluation of the Clients details; this may involve a credit check being processed upon the approval of the Client.

    5.2 Placing an Order with a Corporate Account

    If you have a Credit Account with 1MORE UK you will not be required to pay the full value of the order upon ordering but may pay for any Products ordered by you within 14 days of our invoice. In order to place an official order using a corporate account we will require an official Purchase Order to be sent to our accounts team via email or fax, receipt of this order will be acknowledged; should you receive no acknowledgement 1MORE UK will not take responsibility for any delays caused as a result of the order not being fulfilled. All orders will only be processed subject to stock availability and you will be informed prior to the acceptance notice of the stock situation.

    5.3 Fulfilling an Order

    1MORE UK will use your selected courier to fulfil any order, any dates given as a result of this delivery will be an approximation and may be subject to change; any problems with the received goods will need to be notified within 48 hours of receipt by the customer. Terms of return will be agreed prior to dispatch with our trade or account team and this will be given in writing, otherwise standard time frame – 7 working days – will be applicable for unwanted goods. To enable the goods to be returned we require the goods to be kept and held in the same condition as a receipt, should the item be damaged upon receipt we require this to be signed for as Unchecked and the damage to be reported immediately to our trade team.

    5.4 Returning Goods

    All return agreements must be understood and agreed prior to raising a purchase order, otherwise you will be subject to our standard return details – see point 4.3

    Should items be in an unwarranted condition after return, 1MORE UK reserves the right charge for the appropriate repair of the item or reject the return or issue partial refunds All returns will be subject to authorisation by our accounts team and we would require the return to be sent back to 1MORE UK using a recorded form of mail.

    A Money-Back Guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made as long item remain factory sealed or sometimes we issue partial refunds if item remain in brand new condition and discretion of customer support team to issue one within first 14 days of the purchase.

    5.5 Payment of an Order

    1MORE UK will require payment with the stated terms (usually 30 days) and payment will be made in full for the agreed amount. Ownership of the item(s) will remain with 1MORE UK until full delivery and payment have been made, we reserve the right to reclaim the items should the payment not be made as required.

    5.6 Inability to Make Payment

    1MORE UK understands that on some occasions payment may be made later than required, providing you contact and reach an agreement with the 1MORE UK Accounts team this will be accepted, however, should 1MORE UK believe any of the following situations become applicable to the account holder (Company or Individual) than 1MORE UK reserve the right to suspend or cancel current orders and/or deliveries or agreements between 1MORE UK and the account holder.

    • An application is made to a court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed.
    • You are unable to make payment of your debts, or threaten to withhold payment of debts due or debts become due and/or are deemed unable to meet the requirements of your debts, this is in accordance with section 123 of the Insolvency Act 1986.
    • In the event that your creditor(s) takes possession of your assets.
    • You breach terms and agreements within our agreed contract.
    • In the event, negotiations are made to reach an agreement with creditors over withheld debt that may threaten your integrity to uphold your contract with 1MORE UK
    • You are subject to an application or order for bankruptcy.
    • Death, illness or incapacity that renders you or your company incapable of dealing with any aspect of this agreement.
    • Suspension or intended suspension of services or actions that could result in the foreclosure of your dealings as a company or individual and may threaten your ability to make payment for purchased goods or services.
    • Should 1MORE UK have any reasonable doubt over your ability to meet the requirement and terms of this contract?
    • In the event that any of the above scenarios be applicable 1MORE UK would be appreciative should the client inform us directly of this to avoid any attempts by 1MORE UK to legally reclaim the sums owed in order to settle any outstanding credit?
    • For any detailed information surrounding account or trade enquiries please email our Accounts team upon – info@1moreuk.com – this will allow for clarification upon any issues surrounding corporate purchasing.
    • Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain a discount.
    • Promotional Codes cannot be used in conjunction with any other promotional offers

    6. JURISDICTION/LIABILITY

    While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, we make no warranties, whether express or implied in relation to its accuracy.

    Images: Product images are for illustrative purposes only and may differ from the actual product.

    We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. 1MORE UK has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases, a full refund will be issued.

    This agreement is governed by English Law and You and we submit to the non-exclusive jurisdiction of the English courts.

    Matters beyond our reasonable control

    If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

    When User information is shared with 1MORE UK or any of our Subsidiaries, we reserve the right to use your information to enable 1MORE UK to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example, but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the 1MORE UK website or any of our Subsidiaries you agree to this data sharing.

    Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.

    7. ALTERATIONS TO 1MORE UK

    1MORE UK reserves the right to make any amendments or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. The content shown on the 1MORE UK website is done so with the permission of the creator and may not be copied or mirrored without the consent of 1MORE UK.co.uk.

    Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.

    Email. sales@1moreuk.com (9am – 5.00pm GMT) ( Monday-Friday)

    1MORE UK operates a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.

    We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute.

    Please contact us to raise your complaint via Email info@1moreuk.com

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