Prostereo L2 ENC Hybrid Dynamic Hi-Res In-Ear Headphones

We take pride in offering optimised shopping experiences. If you are not satisfied with your purchase, you may exchange or receive a refund of your product within 30 days of the purchase date for any reason as long item remain factory sealed. Please contact our customer support team at sales@1moreuk.com for return or exchange information. Our return and refund will normally be processed within 10 days for the item purchased from our website.

Instructions:

1.Email sales@1moreuk.com with your details and order #.
2.Our support team will provide a prepaid shipping label for faulty units.
3.Follow the instructions that come with the label for shipping.
4.When the item arrives in our office, we will inspect it and issue a refund or send a replacement depending on your choice.

Note:

1. Do not send products back without contacting our support team for a pre-paid label.
2. Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products otherwise depreciation cost will applied.
3. Expedited and Standard shipping cost will not be refunded.
4. Replacements will be shipped via Standard Shipping with 5 working days.
5. For returns after 14 days of the purchase date for non faulty , please refer to our Terms & Condition section. 
6. Amazon Purchases Returns ,Replacement or Warranty Claims contact Amazon Customer Services as they are responsible for the transaction on their platform

1. Do you offer free ground shipping on all orders placed on 1MOREUK.co.uk?
 
Yes, order over £50 on limited time offers, not always on ground shipping in the UK only on all orders placed on www.1moreuk.co.uk. 

2. When will I receive my order?

All orders are processed within 1 to 2 business days. Shipping times depends on the shipping method available in your region:
Ground Shipping: 2-3 business days for delivery (subject to stock availability)
Next Day: 1 business day for delivery (subject to stock availability)

Order Cut off time for changes or cancel  13:00

Note: These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

3. What shipping methods do you offer?

We have three shipping methods for most regions: Standard Ground Shipping by Royal Mail or and Next Day by DHL or Royal Mail . 

4. How do I change my shipping method after an order is placed?

We are sorry that once an order is placed you will not be able to change the shipping method. Please double-check before checkout.

5.Why is my shipping fee more expensive compared to others?

Shipping fees depend on your shipping address. If the shipping address is a remote area, the shipping fee may be higher than usual.

6. I ordered more than one item. Will they be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used depending on the product. Once an item has been shipped, you will receive a shipment notification email.

7. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the address once the product is shipped out.

8. What can I do if my shipment arrives damaged?

If your shipment arrives damaged, please reach out to 1MORE UK customer support within 24 hours, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.

9. Do you Deliver in Europe ?

Yes we do delivery time 4-6 Working days flat cost £12.95 buyer responsible for customs duty in their countries.

10.FREE DELIVERY ORDER OVER £50