1MORE Dual ANC Pro Wireless Hi-Res In-Ear Headphones
- 2 Levels of Active Noise Cancelling: Choose between 2 different levels of active noise cancellation (up to 35dB) to master your surroundings.
- 20-Hour Battery Life: These earbuds are ready for 20 hours of playtime with ANC off (15 hours with ANC on). Charge for only 10 minutes to get an additional 3 hours of use.
- Hi-Res Certified Sound: Featuring a hybrid dual driver design with a balanced armature and a separate dynamic driver, enjoy hi-resolution sound compatible with AAC and LDAC.
- Wind Noise Resistance (WNR): WNR mode suppresses the micro-phonics caused by wind when ANC is on to deliver an immersive listening experience without distractions.
- IPX5 Water/ Sweat Resistance: Built to last, these earbuds can handle even the toughest outdoor conditions giving you the confidence to take these anywhere.
FAQ for 1MORE Dual Driver ANC Pro
Why the headphones does not charge?
Please make sure both ends of the USB cable are securely connected. If you use a power outlet, ensure that the power supply is connected securely and the outlet works. If you use a computer, make sure it is connected and the USB port is powered. Turn on the headset and then turn them off. Disconnect and reconnect the USB charging cable.
Why the headphone disconnect with the mobile phone within 10 meters?
Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.
There is no audio signal, what can i do?
Check if the head phones are turned off. Check if the headphone is paired. If necessary, pair the headphones with the audio source again. Check the connection of your audio source. If the volume is too low, turn up the volume.
Why can't I use the headphones to adjust the volume or select the track on the App of mobile phone?
App Software settings may vary according to some functions of the App itself not depending on the phone.
Why the headphones cannot pair with mobile phone?
1. Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened;
2. Check your mobile device's Bluetooth menu and delete / forget the headphones, then reconnect the headphones following the instructions in the user manual.
*Playtime is tested under laboratorial condition with AAC format at 50% volume which may vary according to device settings, environment, and using habits.
Disclaimer: Bluetooth headset performance time is rough estimates only. Actual performance time is dependent upon various factors, including but not limited to device type and settings, features being used, temperature, humidity, storage condition, and battery condition
Returns
We take pride in offering optimised shopping experiences. If you are not satisfied with your purchase, you may exchange or receive a refund of your product discretion to our customer services within 30 days of the purchase date for any reason as long item remain factory sealed if not refunds will be issue as per our Terms and Condition .Please contact our customer support team at sales@1moreuk.com for return or refund information if item remain factory sealed. Our return and refund will normally be processed within 60 days for the item purchased from our websitePlease note to have full refunds or exchange full original packaging will be require or no exchange or refund respect our product to have fair resolution .
Instructions:
1.Email support@1moreuk.com with your details and order #.2.Our support team will provide a instruction 3.When the item arrives in our office, we will inspect it and issue a refund or send a replacement depending on our discretion.
Note:
Do not send products back without contacting our support team.Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products or no refunds or replacement will be allowed.Expedited shipping costs and standard shipping cost will not be refunded.Replacements will be shipped via Standard Ground within 5 working days.For returns after 30 days of the purchase date for non faulty, please refer to our warranty policy. Unfortunately, for security reasons, like new, condition headphones cannot be returned for refunds, but if we have in stock the same headphones, we will exchange or offer alternate headphones for the faulty headphones for the purchase made in the first 14 days. Shipping
1. Do you offer free ground shipping on all orders placed on 1MOREUK.co.uk? No (24 Hours Royal Mail ) Standard ground shipping in the UK
2. When will I receive my order?All orders are processed within 1 to 2 business days. Shipping times depends on the shipping method available in your region:Ground Shipping: 1-2 business days for delivery (subject to stock availability)2 Next Day Guarantee : 1 business day for delivery (subject to stock availability)Note: These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
3. What shipping methods do you offer?We have three shipping methods for most regions: Standard Ground Shipping by Royal Mail and Next Day Royal Mail or DHL.
4. How do I change my shipping method after an order is placed?We are sorry that once an order is placed you will not be able to change the shipping method. Please double-check before checkout.
5.Why is my shipping fee more expensive compared to others?Shipping fees depend on your shipping address. If the shipping address is a remote area, the shipping fee may be higher than usual.
6. I ordered more than one item. Will they be delivered at the same time?We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used depending on the product. Once an item has been shipped, you will receive a shipment notification email.
7. Can I change the delivery address of my package after it has been shipped out?Unfortunately, we cannot change the address once the product is shipped out.
8. What can I do if my shipment arrives damaged?If your shipment arrives damaged, please reach out to 1MORE UK customer support within 24 hours, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.
9.Do you Deliver in Europe ?Yes we do delivery time 4-6 Working days flat cost £16.99 buyer responsible for customs duty in their countries.
